| Method | Details |
|---|---|
| Primary Phone | 905-415-1940 |
| Alternative Phone | 416-671-4304 |
| Backup Phone | 416-781-5964 |
| Website | www.ptm-health.com |
| Emergency Email | bcp@ptm-health.com |
PTM’s Business Continuity Plan protects critical HCP communications, regulated fulfillment, and Health Canada–mandated programs during disruptions.
PTM’s continuity framework is built to protect critical operations, maintain compliance, and restore service fast.
Continuity Priorities:
If normal channels are unavailable, use these dedicated continuity contacts:
| Method | Details |
|---|---|
| Primary Phone | 905-415-1940 |
| Alternative Phone | 416-671-4304 |
| Backup Phone | 416-781-5964 |
| Website | www.ptm-health.com |
| Emergency Email | bcp@ptm-health.com |
PTM is prepared for disruptions of any scale. Regardless of the situation, we will continue operations, coordinate with Health Canada-licensed partner suppliers, and keep clients fully informed via website, emergency phone, and email.
| Disruption Type | Response Strategy |
Maximum Recovery Timeframe |
|---|---|---|
| Single Building / Localized |
Transfer operations to local alternate site in Markham, Ontario |
Within 30 days |
|
Regional (city, province, or broader) |
Relocate to site outside affected area with Health Canada-licensed partners |
Within 6 months |
Critical services (Health Canada safety notices, urgent recalls, support, HCP database access) are prioritized for fastest possible restoration.
Secure on-site servers with off-site encrypted cloud backups. Full protection for Canada’s largest validated, CASL-compliant HCP database
Multiple channels (phones listed above, website, emergency email) for uninterrupted client and regulator contact
Pre-identified local and regional sites, plus Health Canada-licensed partner facilities for seamless transfer
Established relationships with licensed backup suppliers for sampling, fulfillment, and reverse logistics
Full adherence to CASL, PIPEDA, and Health Canada requirements throughout any disruption
PTM’s continuity model is built for regulated execution, operational resilience, and high-stakes healthcare communication.
Pharmaceutical and healthcare teams trust PTM because our continuity framework is backed by:
40+ years of uninterrupted healthcare
program execution
Proven continuity support for urgent recalls and safety notices
Fully in-house operational control across critical service lines
Secure infrastructure, redundant systems, and protected data environments
Annual continuity testing and documented response protocols
PTM’s continuity model is built to protect regulated programs, preserve compliance, and keep critical healthcare communications moving.