40+
Years Experience
Years Experience
Call Centre
Abandonment Rate
PTM’s on-site, healthcare call centre programs are designed to support both inbound patient needs and outbound HCP engagement,
ensuring no communication gap across your audience.
Onsite RNs, pharmacists, physicians, and healthcare-trained representatives.
Supporting regulated healthcare communication programs across Canada.
Validated HCP audiences, targeting intelligence, and engagement insights.
Trusted for recalls, PSPs, safety communications, and audit-ready reporting.
PTM offers two healthcare call centre solutions designed to support different communication needs.
Patient programs, recalls, medical information services, enrollment support, helplines, and urgent communications.
Tele-detailing, no-see HCP coverage, event promotion, survey recruitment, and field force support.
Compare how StatLine™ and TeleInteract™ support different healthcare communication objectives.
| Use Case | StatLine™ (Inbound Support) |
TeleInteract™ (Outbound Outreach) |
|---|---|---|
| Patient Helplines & Support | ✓ Core | — |
| Product Recalls & Safety Notices | ✓ Core | Supported |
| Program Enrollment & PSP Support | ✓ Core | — |
| Medical Information Requests | ✓ Core | — |
| HCP Tele-Detailing | — | ✓ Core |
| No-See HCP Outreach | — | ✓ Core |
| Event Promotion & Follow-Up | Supported | ✓ Core |
| Survey Recruitment | Supported | ✓ Core |
| Territory Coverage Support | — | ✓ Core |
| Healthcare Education Initiatives | Supported | Supported |
StatLine™ supports inbound healthcare communication and patient-facing programs, while TeleInteract™ focuses on proactive HCP outreach and engagement. Together, they provide complete communication coverage across healthcare audiences.
Every program has different communication needs. Here’s a simple way to identify the right approach based on your situation.
Patient inquiries, enrollments, recalls, or ongoing helplines
StatLine™ is your best fit
Tele-detailing, event promotion, surveys, or no-see HCP engagement
TeleInteract™ is your best fit
Support patients while engaging healthcare professionals
A combined approach delivers the strongest results
PTM’s call centre solutions deliver measurable outcomes for both support and outreach initiatives.
StatLine™ provides inbound healthcare support, including patient helplines, recall communications, enrollment assistance, and medical information requests. TeleInteract™ focuses on outbound engagement, helping organizations proactively connect with healthcare professionals through tele-detailing, follow-up outreach, event promotion, and no-see HCP engagement. Many organizations use both programs together to create a complete healthcare communication strategy.
Healthcare call centre programs are valuable when organizations need consistent, compliant communication with healthcare professionals, patients, caregivers, or healthcare facilities. Common applications include patient support programs, product recalls, event registration, medical information services, tele-detailing, survey recruitment, and outreach to difficult-to-reach healthcare professionals across Canada.
Healthcare professionals are often difficult to reach because of access restrictions, limited availability, or changing communication preferences. TeleInteract® helps organizations connect with no-see HCPs through structured outreach programs supported by validated audience intelligence, personalized communication workflows, and coordinated follow-up strategies designed to improve visibility and engagement.
Healthcare professionals are often difficult to reach because of access restrictions, limited availability, or changing communication preferences. TeleInteract® helps organizations connect with no-see HCPs through structured outreach programs supported by validated audience intelligence, personalized communication workflows, and coordinated follow-up strategies designed to improve visibility and engagement.
Yes. PTM's healthcare call centre programs are designed specifically for regulated healthcare environments. Programs support pharmaceutical, biotechnology, medical device, consumer health, and government healthcare organizations through documented processes, trained personnel, audit-ready reporting, and communication workflows aligned with Canadian regulatory expectations.
PTM combines healthcare-trained personnel, 40+ years of healthcare communication experience, onsite Canadian operations, and access to AxisOne® audience intelligence. Unlike general call centre providers, PTM's programs are built specifically for healthcare engagement, patient support, recalls, HCP outreach, and other communication initiatives where accuracy, compliance, and healthcare expertise are critical.
Deliver timely, compliant, and effective communication across Canada with PTM’s healthcare call centre solutions.
