PTM is dedicated to identifying, removing, and preventing barriers to accessibility in everything we do, in line with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Integrated Accessibility Standards Regulation (IASR).
At PTM, accessibility is a core value. We are committed to delivering services in a way that respects the dignity, independence, and equal opportunity of every individual.
We work continuously to:
Continuity Priorities:
PTM is committed to delivering accessible service across all areas of interaction.
Alternative formats available upon request (large print, audio, electronic, etc.)
Support for individuals with disabilities, including support persons and service animals
Advance notice when accessible services are temporarily unavailable
Welcoming
input to help us
improve
PTM welcomes your feedback. It helps us identify barriers and continuously improve our services.
| Method | Details |
|---|---|
| Phone | 905-415-1940 |
| Emergency Email | bcp@ptm-health.com |
| 20 Torbay Road, Markham ON L3R 1G6 |
All feedback is reviewed promptly and confidentially. We will work with you to provide the most appropriate response or accommodation.
Our full AODA policies and procedures are available upon request in accessible formats.
Accessibility is an ongoing journey at PTM. We regularly review our policies, training, and practices to better serve everyone.
