Research thoroughly using all available resources including personal contact, directories and the internet to define the professional certification and medical interests of the various healthcare professionals and institutions
Perform regular database maintenance based on information received from returned mail, licensing boards, internet, and client files
Perform clean-up of the healthcare professional and institution database from internal quality control listings
Perform manual portions of client match jobs
Update client flags and organization files based on information received from the client
Manage inbound/outbound calls for order taking, and contact information verification
Miscellaneous research as assigned
Maintain accurate timesheets
Quality Control
Ensure all company procedures and protocols are followed
Review incoming ‘Production Job Dockets’
Sets up individual ‘Computerized Production Timesheet’ for each job
Produce ‘Picking Reports’ for all fulfillment jobs
Produce and check extensions for shipping labels
Carry out random quality control checks on all production related jobs
Complete exit checks on direct mail projects
Perform specific quality control checks on lotted product fulfillments
Sign-off on ‘On Hold’ flags authorizing release of lotted product fulfillments
Review finalized ‘Computerized Production Timesheets’ for accuracy
Complete checklist information on ‘Computerized Production Timesheet’
Update the job bag maintenance file and print production schedules
Carry out quality control checks on product related receiving reports
Oversee the storage of job bags
Maintain log history of archived job bags
Perform random self-audits on specific Product Fulfillment Job Dockets
Qualifications and Education Requirements
Must have a post secondary education, with a minimum of 2 years experience in a computerized cataloguing environment
Skills
Fast and accurate alpha/numeric typing
Strong attention to detail with excellent analytical and research skills
Excellent communication skills and phone manners
Excellent organizational and problem solving skills with the ability to react quickly to changing procedures, manage multiple priorities, execute tasks, and meet tight timelines in a high-pressure environment
Knowledge of medical terminology
High proficiency in computer and internet use including Microsoft Office and electronic resources
Oral and written proficiency in English and French
We're always looking to connect with talented individuals
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