Preferred supplier
to Health Canada
Respond to urgent recalls with greater speed, full traceability, and Health Canada-ready execution. From notifications and response tracking to product returns, reimbursements, and destruction, PTM delivers fully coordinated end-to-end recall support.
to Health Canada
Experience
Support
Traceability
Product recalls leave little room for error. PTM’s RecallOne™ brings notifications, returns, reporting, and documentation together in one controlled workflow.
Launch recall communications within hours using PTM’s onsite infrastructure, validated workflows, and 24/7 support.
Track response progress, product returns, and recall status in one controlled environment.
Maintain documented recall records aligned to Health Canada expectations.
Replace fragmented vendors with one integrated recall execution partner.
RecallOne™ coordinates every stage of the recall process - from audience validation to final reporting.
Confirmation of affected audiences and stakeholders using AxisOne™ database.
Immediate dissemination of multi-wave recall communications through email, fax, direct mail, and live call support.
Coordination of return logistics, reconciliation, quarantine, reimbursement, and compliant product handling through controlled workflows.
Delivery of documented outcomes, certifications, and archived records for audit and regulatory review.
Reduce response risk with pre-approved SOPs, validated audience lists, notification templates, mock recalls, readiness reviews, and a 24/7 Canadian team built to improve speed, compliance, and control before a recall happens.
RecallOne™ supports regulated healthcare organizations that need fast, compliant recall execution across Canada.
Manage prescription product recalls with validated HCP targeting, response tracking, and reporting.
Support broad retail and pharmacy recall execution with national reach and controlled product recovery.
Coordinate urgent field corrections, traceability, and compliant documentation across sites and stakeholders.
Reduce internal workload with centralized recall workflows, documentation, and audit support.
RecallOne™ helps regulated healthcare teams move faster, reduce risk, and maintain compliance under pressure.
Product recall management is the structured process of identifying affected products, notifying stakeholders, recovering inventory, documenting outcomes, and closing the recall in a compliant way. In Canada, this process must be fast, traceable, and audit-ready. For regulated healthcare products, recall management often includes HCP notifications, returns handling, reimbursements, and formal reporting to support Health Canada expectations.
PTM can deploy recall communications within hours once messaging and approvals are finalized. RecallOne™ manages rollout, outreach coordination, and escalation through approved communication channels. This reduces delays, improves response speed, and supports urgent regulatory timelines without forcing internal teams to coordinate multiple vendors during time-sensitive recall events.
RecallOne™ supports compliant recall execution by combining validated audience targeting, multi-wave notifications, traceable returns, and audit-ready reporting in one controlled workflow. Every stage is recorded, from outreach and response tracking to reimbursements and destruction. This creates a complete recall record that supports internal review, regulatory submissions, and Health Canada documentation expectations.
Returned products are securely quarantined, tracked, and processed at PTM’s licensed facility. PTM’s RecallOne™ assigns unique identifiers to maintain full traceability, manages reimbursements when required, and coordinates compliant destruction. Clients receive formal certifications and detailed reports documenting quantities, timelines, and outcomes, supporting regulatory submissions and internal audits without added administrative burden.
Recall Assurance™ is PTM’s proactive recall readiness program designed to help organizations prepare before a recall occurs. It includes SOP development, audience validation, templates, mock recalls, and readiness reviews. This helps teams identify process gaps early, improve response speed, and reduce internal disruption during a live recall. For regulated teams, stronger preparation often means lower risk and faster compliant execution.
Using one recall partner reduces operational complexity, improves traceability, and shortens response time. Instead of coordinating multiple vendors for notifications, returns, storage, and reporting, teams work through one controlled process. This reduces handoff risk, improves documentation consistency, and makes recall execution easier to manage during time-sensitive, high-pressure events.
Strengthen recall execution with faster response, better traceability, and Health Canada-ready documentation. PTM helps regulated healthcare teams reduce risk and move with confidence.